Client Success Consultant

Confidential - Singapore
232 days ago

What You Will Be Doing

  • Demonstrate detailed product knowledge when assisting clients both on the phone and via email
  • Drive platform adoption and offer best practice tips to help clients effectively meet their business goals
  • Give personalized web-based training to corporations and associations
  • Gather client requirements for future releases of the product
  • Collaborate with the sales team to introduce new features and opportunities to clients
  • On board new clients through training, implementing their accounts and understanding their needs
  • Opportunities to train clients onsite; up to 20% travel required

What You Need for this Position

  • Bachelor's degree with strong academic credentials
  • Strong business acumen, ethics and high integrity
  • Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plus
  • Experience with Excel, HTML, and CSS is a plus
  • Excel at developing relationships over the phone and in person.
  • Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
  • Excellent communication skills (verbal and written)

Full Time

Singapore