Workforce Administration (WFA) - The workstream requires performing the HR transaction processing in any of the Data mgmt. tools pertaining to employee data Management and updation from Hire to Termination.

Duties and Responsibilities

• Processing and Quality checking
• Process reporting and training
• Queue Allocation & Management
• Update SOP and other process documents
• Ensuring compliance of all internal policies
• Process improvement
• Providing timely updates to TL and onshore counterparts

Note: Applicants should be flexible working in shifts

Knowledge and Skills

• Minimum 1-2 years’ experience in a service industry (preferably HRO)
• Should have experience in HR Shared Services or ITES/BPO industry.
• Prior experience in HR Operations with ERP tool like Oracle/SAP application knowledge (preferred) 
• Good communication, analytical and management skills
• Proficiency in effort estimation
• Effective/Accurate and timely reporting skills
• Good command on MS Office applications (MS-Excel, MS-Word)
• Ability to multi-task and should be a self-starter
• Ability to handle difficult client situations and derive strategic solutions